Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hoqswallets.com and we will see if we can help to resolve the matter 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@hoqswallets.com and send your item to:

Hoqs Wallets

15 Skewsby Grove

Huntington

York

YO31 9DT

UK 

Gifts

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to:

Hoqs Wallets

15 Skewsby Grove

Huntington

York

YO31 9DT

UK 

At this moment in time unfortunately we do not offer to pay for the return of the goods. Shipping costs are non-refundable and the sender will be responsible for paying the cost of shipping.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.