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Shipping Policy

SHIPPING POLICY

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We will start processing your order immediately and endeavour ship all orders within two business days from the date the order was placed. We reserve the right to obtain validation of your payment before processing the order. In the event the order is rejected and payment has gone through, you will receive a full refund.

CUSTOM & IMPORT TAXES

Custom charges & import tax aren't affiliated with Hoqs Wallets. If you do not pay your custom fees your order may be destroyed/abandoned and we are unable to provide you with a refund for your order.

In the case the item is returned to Hoqs we will refund the cost of the returned items minus any costs incurred.

We have no control over custom fees or taxes. Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.

If you are unsure about customs fees in your country, we recommend you get in contact with your local post office or customs office. We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

It is the customer’s responsibility to cover any additional import duties, customs and taxes. Please be informed that payment is necessary for your parcel to be delivered.

SHIPPING & DELIVERY INFORMATION

All UK orders are eligible for FREE standard (non-tracked) shipping and can take 3-5 business days to arrive from the day of shipment.

We do ship internationally at a very competitive rate and full details can be found below in GBP:

UK (exc Channel Islands)

Standard Shipping (non-tracked, 3-5 business days) - FREE

Expedited Shipping (non-tracked, 1-3 business days) - 1.99

Standard Tracked Shipping (3-5 business days) - 2.49

Expedited Tracked (1-3 business days) - 2.99

 

Mainland Europe

Standard Shipping (non-tracked, 3-6 business days) -  FREE

Tracked Shipping (3-5 business days) - 7.99

 

USA, Canada & South America

Standard Shipping (non-tracked, 3-6 business days) - FREE

Tracked Shipping (3-5 business days) - 7.99

 

UAE, Qatar, China, Japan, Middle East, Asia & Africa

Standard Shipping (non-tracked, 3-6 business days) - FREE

Tracked Shipping (3-5 business days) - 7.99

 

Australia, New Zealand, Singapore & Rest of the World

Standard Shipping (non-tracked, 3-6 business day) - FREE

Tracked Shipping (3-5 business days) - 7.99

 

*Business days are Monday to Friday (excluding bank holidays)

For security reasons, all international orders must be delivered to the billing address and additional security checks may be administered. If this is the case, we will contact you by email. Failure to reply to these emails may result in your order being delayed or even cancelled. 

 

Please allow up to 14 days for the order to arrive from the date of the order, as unfortunately we do not have any influence over the carriers delivery methods. We will endeavour to do out best to ensure you get your items at your earliest convenience. 

We ship worldwide to over 50+ countries. Please note there will be instances we will be unable ship to certain overseas territories. We currently are unable to ship to PO Box addresses. 

Due to the current climate and the unprecedented challenges faced by most in our supply chain, there may be delays in deliveries in certain countries. Rest assured, we are working very closely with our supply chain to ensure the item gets delivered whilst prioritising health and minimizing risk. 

For questions related to your order, email us at info@hoqswallets.com

You may also want to check our return policy.